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Refund Policy

Royal Prizm House — REFUND POLICY Last Updated: June 9, 2026

OVERVIEW

At Royal Prizm House, your satisfaction is our priority. We have designed our refund policy to be as simple, fair, and hassle-free as possible. This policy outlines the conditions under which returns and refunds are accepted, the process for submitting a return request, and the timeframes you can expect for refund processing.

RETURN ELIGIBILITY

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of the confirmed delivery date
  • The product must be in its original, factory-sealed, and untampered condition
  • The product must be in its original packaging with no signs of damage caused by the customer
  • The item must not have been opened, unsealed, or tampered with in any way

NON-RETURNABLE ITEMS

The following items are not eligible for return under any circumstances:

  • Opened, unsealed, or tampered hobby boxes, packs, or any trading card product
  • Items returned more than 30 days after the confirmed delivery date
  • Items not in their original factory-sealed condition
  • Pre-orders cancelled outside of the eligible cancellation window
  • Damaged items resulting from customer mishandling after delivery

Please note: Due to the random nature of hobby box and trading card pack contents, opened products cannot be returned regardless of the cards received inside. By completing your purchase, you acknowledge and accept this condition.

FREE RETURNS

Royal Prizm House offers completely free returns on all eligible items:

  • Return shipping is 100% free — we provide a prepaid return shipping label at no cost to you
  • There are no restocking fees of any kind
  • There are no hidden charges or deductions from your refund amount
  • Simply contact us to initiate your return and we will handle everything from there

HOW TO REQUEST A RETURN

Returning an item with Royal Prizm House is straightforward. Follow these steps:

  1. Contact us within 30 days of delivery at hello@royalprizmhouse.com or via WhatsApp at +1 (304) 716-8431
  2. Provide your order number and the reason for your return request
  3. Our team will review your request and respond within 1–2 business days
  4. Upon approval, we will send you a prepaid return shipping label at no cost
  5. Pack the item securely in its original, sealed condition and drop it off with the carrier
  6. Once received and inspected, your refund will be processed within 7–10 business days

REFUND PROCESSING

Once your returned item is received and inspected by our team, we will notify you by email regarding the status of your refund. Please note the following:

  • Approved refunds are processed within 7–10 business days of receiving the returned item
  • Refunds are issued to the original payment method used at the time of purchase — Credit/Debit Card, Apple Pay, or Google Pay
  • Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement
  • We are unable to issue refunds to a different payment method than the one originally used

DAMAGED OR INCORRECT ITEMS

If you receive a damaged item or the wrong product was sent to you, please contact us immediately:

  • Email hello@royalprizmhouse.com or message us on WhatsApp at +1 (304) 716-8431
  • Include your order number and clear photographs of the item and packaging
  • We will review your case within 24 hours and arrange either a full refund or a replacement at no cost to you
  • You will not be required to return damaged or incorrect items in most cases

PRE-ORDER REFUNDS

Pre-order refunds are subject to our Pre-Order Policy. In summary:

  • Pre-orders cannot be cancelled once placed except under eligible circumstances
  • If a pre-ordered product is cancelled or discontinued by the manufacturer, a full refund will be issued automatically within 7–10 business days
  • If a pre-order is delayed by 60 or more days beyond the stated release date, you may request a full cancellation and refund by contacting us

EXCHANGES

Royal Prizm House does not offer direct product exchanges. If you would like a different product, please submit a return request for the original item and place a new order for the desired product once your refund has been processed.

LATE OR MISSING REFUNDS

If you have not received your refund within the stated timeframe, please take the following steps:

  1. Check your bank account or payment method statement again
  2. Contact your bank or card issuer — processing times can vary by institution
  3. If you have done both of the above and still have not received your refund, contact us immediately at hello@royalprizmhouse.com or via WhatsApp at +1 (304) 716-8431 and we will investigate and resolve the issue promptly

CONTACT FOR REFUND INQUIRIES

For any questions or concerns regarding a return or refund, please contact our team directly:

Email: hello@royalprizmhouse.com WhatsApp: +1 (304) 716-8431 Address: 3350 Mike Collins Dr, Eagan, MN 55121, United States Response time: within 24 hours, 7 days a week